Thank you for visiting and shopping at Dralvix LLC. Below are the terms and conditions that constitute our Shipping Policy.
At Dralvix LLC, located at 20 Concord Lane, Cambridge, MA 02138, United States, we are committed to providing you with excellent service and ensuring your exercise mats arrive promptly and safely. This policy applies to all products purchased through our website, https://dralvix.com/.
Domestic Shipping Policy
Shipment Processing Time All orders placed on https://dralvix.com/ are processed within 1-2 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates We are pleased to offer free Standard Shipping on all orders to destinations within the United States. Since the free shipping threshold is $0, this means all orders qualify for free shipping.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 3-7 business days | $0 |
Delivery estimates for Standard Shipping are typically 3-7 business days after your order has been processed. Please note that these are estimates and actual delivery times may vary due to factors outside of Dralvix LLC’s control, such as carrier delays or unforeseen circumstances.
Shipment Confirmation & Order Tracking Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Customs, Duties and Taxes Dralvix LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). However, since Dralvix LLC ships only within the United States, such charges are generally not applicable.
Damages Dralvix LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the United States.
Contact Us
If you have any questions about your order’s shipping or delivery, please do not hesitate to contact us:
Email: support@dralvix.com Phone: +18023092824 Customer Service Hours: Monday-Friday 9AM-5PM EST