Last Updated: [Current Date, e.g., May 15, 2024]
This Privacy Policy describes how Dralvix LLC (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://dralvix.com/ (the “Site”).
1. Information We Collect
To provide you with our products and services, we collect various types of information from you.
A. Personal Information You Provide to Us: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your:
- Name
- Billing address
- Shipping address
- Payment information (including credit card numbers if not using third-party processors, though we primarily use third-party processors as detailed below)
- Email address
- Phone number
We also collect information when you contact us for customer support, sign up for our newsletter, or participate in surveys.
B. Device Information (Automatically Collected): When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To fulfill your orders: We use your Personal Information to process your payments, arrange for shipping, and provide you with invoices and order confirmations.
- To communicate with you: We use your contact information to communicate with you about your orders, respond to your inquiries, and send you important updates.
- To improve our Site and services: We use Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
- Marketing and promotions: With your consent, we may send you marketing communications about our products, services, and promotions. You can opt-out of these communications at any time.
- Security and fraud prevention: To protect the security and integrity of our Site, prevent fraudulent transactions, and comply with legal obligations.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
- Service Providers: We use third-party service providers to help us operate our business, such as payment processors, shipping carriers, and marketing platforms. For example, we use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/privacy-policy/.
- Payment Processors: When you make a purchase on our Site, your payment information is securely processed by third-party payment gateways. We accept payments via Afterpay and Klarna. We do not store your full payment card details on our servers. Please review the privacy policies of Afterpay and Klarna for details on how they handle your payment information.
- Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
We do not sell your personal information to third parties.
4. Your Rights
As a customer located in the US, you have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate personal information we hold about you.
- Deletion: You have the right to request that we delete personal information we hold about you, subject to certain exceptions.
- Opt-out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails we send or by contacting us directly.
To exercise any of these rights, please contact us using the contact details provided below.
5. Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
6. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to erase this information.
7. Security of Your Information
We implement reasonable security measures to protect the personal information we collect from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
9. Links to Other Websites
Our Site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Last Updated” date at the top of the policy.
11. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or postal mail using the details below:
Dralvix LLC Address: 20 Concord Lane, Cambridge, MA 02138, United States Email: support@dralvix.com Phone: +18023092824 Customer Service Hours: Monday-Friday 9AM-5PM EST