At Dralvix, your satisfaction means everything to us. If you’re not completely in love with your purchase, we’ve made our return and refund process simple and hassle-free.

1. Return Window

You can return or exchange items within 14 days of receiving your order.

Items must be:

• Unworn and unwashed

• With original tags and packaging

• In resalable condition

We cannot accept returns on:

• Items marked as Final Sale

• Undergarments or hygiene-sensitive products

• Customized or altered clothing

2. Refund Process

Here’s how it works:

1. Contact us at support@dralvix.com with your order number and reason for return.

2. Ship the item back to our return address (provided after approval).

3. Inspection and approval usually take 3–5 business days after we receive the item.

4. Refunds will be issued to your original payment method.

5. Refund timing may vary depending on your bank or card issuer.

3. Exchanges

Need a different size or color?
We offer free exchanges for the same item (if in stock). Just email us your request and send the item back following the same process.

4. Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.
If approved for a refund due to our error, return shipping will be reimbursed.

5. Damaged or Wrong Items

We sincerely apologize for any mix-ups.
If you received a defective, damaged, or incorrect item, please send a photo and your order number to support@dralvix.com within 7 days of delivery.
We’ll send a replacement or issue a full refund immediately.

6. Need Help?

If you have any questions or need help with a return or exchange, please contact us:

Email: support@dralvix.com
Website: www.dralvix.com
Address: 720 Old Steese Hwy N, Alaska 99701, USA
Phone: 0845 677 9337