At Dralvix, your satisfaction means everything to us. If you’re not completely in love with your purchase, we’ve made our return and refund process simple and hassle-free. 🧥👖

⏳ 1. Return Window

📦 You can return or exchange items within 14 days of receiving your order.

✔️ Items must be:

Unworn and unwashed

With original tags and packaging

In resaleable condition

❌ We cannot accept returns on:

Items marked as Final Sale

Undergarments or hygiene-sensitive products

Customized or altered clothing

💰 2. Refund Process

Here’s how it works:

📩 Contact us at support@dralvix.com with your order number and reason for return.

📦 Ship the item back to our return address (provided after approval).

🔄 Inspection & approval usually takes 3–5 business days after we receive the item.

💳 Refunds will be issued to your original payment method.

🕐 Refund timing may vary depending on your bank or card issuer.

🔁 3. Exchanges

👕 Need a different size or color?

We offer free exchanges for the same item (if in stock). Just email us your request and send the item back following the same process.

🚚 4. Return Shipping

📬 Customers are responsible for return shipping costs unless the item was defective or incorrect.

If approved for a refund due to our error, return shipping will be reimbursed.

🛑 5. Damaged or Wrong Items

We sincerely apologize for any mix-ups. If you received:

🚫 A defective, damaged, or wrong item —
📸 Please send a photo and your order number to support@dralvix.com within 7 days of delivery.
We’ll send a replacement or refund immediately.

❓ 6. Need Help?

If you have any questions or need help with a return or exchange:

📧 Email: support@dralvix.com
🌐 Website: www.dralvix.com
📍 Address: 720 Old Steese Hwy N, Alaska 99701, USA
📞 Phone: 0845 677 9337